Shipping & Delivery Policy

Shipping Policy

At Emma & Jane Studios, we are committed to providing a smooth, transparent, and reliable shipping experience. Below you'll find everything you need to know about our processing times, shipping procedures, and delivery information.

1. Shipping Destination

We currently ship exclusively within the United States.

At this time, we are unable to process or ship orders to addresses outside the United States.

2. Shipping Address

Orders will be shipped to the delivery address provided during checkout.

Please ensure your shipping information is accurate and complete before placing your order. Emma & Jane Studios cannot be held responsible for delays or delivery issues caused by incorrect or incomplete address information.

3. Order Processing

Orders are processed within 1–3 business days.

Business days are Monday through Friday, excluding U.S. public holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

4. Shipping Time

After processing, your order will be dispatched from one of our logistics partners.

Estimated delivery within the United States:

8–12 business days

Delivery times may occasionally vary due to:

Seasonal demand
Carrier delays
Weather conditions
Customs processing (if applicable)
Public holidays
High order volumes

5. Estimated Delivery Time

Your estimated delivery time consists of:

Processing: 1–3 business days
Shipping: 8–12 business days

Estimated total delivery time: 9–15 business days.

Please note that these delivery times are estimates only and are not guaranteed.

6. Shipping Costs

We proudly offer Free Standard Shipping on every order within the United States.

There are no additional shipping or handling charges.

7. Secure Payment Methods

All payments are protected using SSL encryption.

We currently accept:

Visa
Mastercard
American Express
UnionPay
Bancontact

All transactions are securely processed through our trusted payment providers.

8. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

You can also track your order anytime by visiting:

https://emmajanestudios.com/apps/parcelpanel

Please note that tracking information may take 3–8 business days to appear after your order has left our fulfillment center.

9. Incorrect Address or Failed Delivery

If a package cannot be delivered because of an incorrect or incomplete shipping address:

The shipment may be returned to our fulfillment partner.
Our support team will contact you if possible.
We will work with you to arrange a suitable solution.

Please double-check your shipping information before completing your purchase.

10. Delivery Confirmation

An order is considered successfully delivered once the shipping carrier marks it as Delivered.

If you experience any issues locating your package after delivery, please contact us. We will gladly assist you in working with the carrier to investigate the shipment.

11. Contact Us

If you have any questions regarding your order or shipping, our support team is happy to help.

Email: support@emmajanestudios.com

Support Hours:

Monday – Friday

9:00 AM – 5:00 PM (EST)

We typically respond to all inquiries within 12–24 business hours.