Payment Policy
This Payment Policy explains how payments are processed when you place an order with Emma & Jane Studios through https://emmajanestudios.com/. By placing an order, you agree to the terms outlined below.
1. Accepted Payment Methods
Emma & Jane Studios accepts secure payment methods available at checkout, including:
- Visa
- Mastercard
- American Express
- Shop Pay
- Apple Pay
- Google Pay
Available payment methods may vary depending on your location and device. We reserve the right to add, remove, or modify payment methods at any time.
2. Currency
Unless otherwise stated, all prices on our website are displayed in United States Dollars (USD). If your bank or card issuer uses a different currency, exchange rates and foreign transaction fees may apply.
3. Payment Authorization
Payment is charged at the time your order is placed. By submitting your payment, you confirm that you are authorized to use the selected payment method and that all billing information provided is accurate and complete.
Orders will only be processed once payment has been successfully authorized.
4. Secure Payments
All transactions are processed through secure, encrypted payment providers. Emma & Jane Studios does not store your complete payment card information.
5. Billing Information
Customers are responsible for providing accurate billing and payment information. Orders may be delayed, cancelled, or refused if incorrect, incomplete, or unverifiable information is provided.
6. Fraud Prevention
To protect our customers and business, we reserve the right to review, verify, refuse, or cancel any order that appears fraudulent, unauthorized, or otherwise violates our Terms & Conditions.
7. Taxes, Duties & Import Charges
Product prices may include applicable sales tax where required by law.
For international shipments, customs authorities may charge import duties, customs fees, taxes, brokerage fees, VAT, GST, or other government-imposed charges. All such charges are solely the responsibility of the customer.
Emma & Jane Studios has no control over these charges and is not responsible for paying, reimbursing, or refundingany customs duties, import taxes, brokerage fees, handling fees, or other charges imposed by customs authorities, carriers, or government agencies.
Failure to pay these charges may result in shipment delays, returned packages, storage fees, disposal of the shipment, or additional carrier costs. Emma & Jane Studios accepts no liability for any costs, losses, or delays resulting from unpaid customs or import charges.
8. Payment Errors
If your payment is declined or cannot be processed, your order will not be completed. Please contact your bank or payment provider if payment issues occur.
9. Order Confirmation
An order confirmation email confirms that we have received your order request but does not constitute acceptance of your order. A purchase contract is formed only after your order has been accepted and prepared for shipment.
10. Refunds
Approved refunds are issued to the original payment method in accordance with our Return & Refund Policy. Depending on your bank or card issuer, refunds may take 5–10 business days to appear.
11. Payment Disputes
If you experience an issue with your order, we encourage you to contact us at support@emmajanestudios.com before initiating a payment dispute. We reserve the right to provide payment providers with relevant order, shipment, and communication records when responding to disputes or chargebacks.
12. Promotional Discounts
Discount codes and promotional offers must be applied during checkout and cannot be added after an order has been placed. Emma & Jane Studios reserves the right to cancel or refuse promotions in cases of misuse, fraud, or technical errors.
13. Contact Information
If you have any questions regarding this Payment Policy, please contact us.
Emma & Jane Studios
Website: https://emmajanestudios.com/
Email: support@emmajanestudios.com
Phone: Coming Soon
Business Address:
Harmkoningstraat 40
Coevorden
The Netherlands
Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM (EST)