Privacy Policy

This Privacy Policy explains how Emma & Jane Studios ("we," "us," "our," or the "Site") collects, uses, and shares your personal information when you visit our website, use our services, place an order from https://emmajanstudios.com/ (the "Site"), or otherwise interact with us (collectively, the "Services").

Throughout this Privacy Policy, "you" and "your" refer to any person using the Services, including customers, website visitors, and any other individual whose information we collect under this policy.

Please read this Privacy Policy carefully. By accessing or using any of our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access the Services.

Store Information

Store Name: Emma & Jane Studios
Website: https://emmajanstudios.com/
Email: support@emmajanestudios.com
Phone: Coming soon

Business Address:
Harmkoningstraat 40
Coevorden
The Netherlands

Operating Hours:
Monday – Friday, 9:00 AM – 5:00 PM (EST)

WHAT PERSONAL INFORMATION WE COLLECT

When you visit our Site, use our Services, place an order, or contact us, we may collect certain information about you, your device, your interaction with our Site, and the information needed to process your order.

The types of personal information we may collect include:

Device Information

Examples of device information may include:

Browser type
IP address
Time zone
Cookie information
Pages viewed
Search terms
How you interact with the Site

We collect this information to load the Site accurately for you, improve our website performance, analyze customer behavior, and provide a better shopping experience.

Order and Purchase Information

Examples of order and purchase information may include:

Full name
Billing address
Shipping address
Email address
Phone number
Payment information
Order details
Items purchased
Delivery information

We collect this information to process your payment, confirm your order, arrange shipping, provide order updates, prevent fraud, and offer customer support.

Customer Support Information

When you contact us for support, we may collect information you voluntarily provide, such as:

Your name
Email address
Order number
Shipping details
Photos or videos related to your order
Messages and communication history

We use this information to respond to your questions, resolve issues, process return or refund requests, and improve our customer service.

HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information to provide, improve, and manage our Services.

This may include:

Processing your orders and payments
Arranging shipping and delivery
Sending order confirmations and tracking updates
Providing customer support
Managing returns, refunds, and exchanges
Detecting, preventing, and reviewing fraud or suspicious activity
Improving our website, products, and customer experience
Sending marketing emails or promotional offers if permitted
Complying with legal obligations
Enforcing our Terms of Service and store policies

HOW WE SHARE PERSONAL INFORMATION

We may share your personal information with third parties when necessary to operate our business and provide our Services.

This may include sharing information with:

Payment processors
Shipping and fulfillment partners
Customer service providers
IT and website service providers
Data analytics providers
Marketing and advertising partners
Shopify and related ecommerce service providers
Email marketing platforms
Fraud prevention tools
Legal, tax, or compliance advisors

We may also share information when required by law, court order, legal process, government request, or when necessary to protect our rights, property, customers, or business.

SHOPIFY

Our store is hosted on Shopify. Shopify provides us with the ecommerce platform that allows us to sell our products and services to you.

Your personal information may be processed by Shopify in order to power our online store, process payments, manage checkout, support fraud prevention, and provide ecommerce-related services.

Shopify may process your information according to its own privacy practices.

MARKETING AND ADVERTISING

We may use your personal information to send you marketing communications, promotional emails, product updates, offers, or advertisements, where permitted by law.

We may also work with advertising partners to show relevant ads on platforms such as Meta, Google, TikTok, or other advertising networks.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us at support@emmajanestudios.com.

Even if you unsubscribe from marketing emails, we may still send you important non-marketing messages, such as order confirmations, shipping updates, customer service replies, and policy-related notices.

COOKIES AND TRACKING TECHNOLOGIES

Our Site may use cookies, pixels, and similar tracking technologies to operate properly, improve performance, analyze traffic, remember your preferences, and support advertising.

Cookies may help us:

Remember items in your cart
Understand how visitors use our Site
Improve website speed and functionality
Measure marketing performance
Show more relevant advertisements
Prevent fraud and protect the Site

You may be able to disable cookies through your browser settings. However, some parts of the Site may not function properly if cookies are disabled.

USER-GENERATED CONTENT

Our Services may allow you to post reviews, comments, photos, or other content.

Any information you submit in public areas of the Site may be visible to other users and the public. We are not responsible for how others may use information you choose to make public.

Please avoid sharing sensitive personal information in public reviews or comments.

THIRD-PARTY LINKS

Our Site may contain links to third-party websites, apps, or platforms.

We are not responsible for the privacy practices, security, content, or policies of third-party websites. If you visit a third-party website, you should review its privacy policy before providing any personal information.

The inclusion of third-party links does not mean that we endorse or control those websites.

CHILDREN'S PRIVACY

Our Services are not intended for children. We do not knowingly collect personal information from children.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us at support@emmajanestudios.com so we can take appropriate steps to delete the information.

We do not knowingly sell or share personal information of individuals under 16 years of age.

SECURITY AND RETENTION OF INFORMATION

We take reasonable measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.

We cannot guarantee absolute security, and you should avoid sending sensitive or confidential information through unsecured communication channels.

We keep personal information only for as long as necessary to:

Provide our Services
Process orders
Manage customer accounts
Resolve disputes
Comply with legal obligations
Prevent fraud
Enforce our agreements and policies

The exact retention period may vary depending on the type of information and the reason it was collected.

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include:

The right to access the personal information we hold about you
The right to request correction of inaccurate information
The right to request deletion of your personal information
The right to receive a copy of your personal information
The right to restrict or object to certain processing
The right to withdraw consent where processing is based on consent
The right to opt out of certain marketing communications
The right to appeal a decision regarding your privacy request

These rights may be subject to limitations under applicable law.

To exercise your rights, please contact us at support@emmajanestudios.com.

We may need to verify your identity before processing your request. This may require confirming your email address, order information, or other details related to your account or purchase.

We will respond to privacy requests within the timeframe required by applicable law.

CUSTOMERS OUTSIDE THE UNITED STATES

Emma & Jane Studios is operated from the Netherlands and may serve customers in the United States and other regions.

Your personal information may be transferred, stored, or processed outside your country of residence, including in the United States, the Netherlands, the United Kingdom, China, or other countries where our service providers, fulfillment partners, or business partners operate.

When we transfer personal information internationally, we take appropriate steps where required by law to help protect your information.

EUROPEAN AND UK USERS

If you are located in the European Economic Area, the United Kingdom, or Switzerland, you may have additional rights under applicable privacy laws, including the GDPR or UK GDPR.

The legal bases we may rely on to process your personal information include:

Your consent
Performance of a contract with you
Compliance with legal obligations
Our legitimate business interests

Our legitimate interests may include improving our Services, preventing fraud, providing customer support, and marketing our products where permitted by law.

If you are not satisfied with our response to your privacy request, you may have the right to contact your local data protection authority.

UNITED STATES PRIVACY RIGHTS

Depending on your U.S. state of residence, you may have certain privacy rights under applicable state privacy laws.

These may include the right to:

Know what personal information we collect
Access your personal information
Request deletion of your personal information
Correct inaccurate personal information
Opt out of certain data sharing or targeted advertising
Receive a copy of your personal information
Appeal a decision regarding your privacy request

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

COMPLAINTS

If you have concerns about how we handle your personal information, please contact us first at support@emmajanestudios.com.

We will review your concern and respond as soon as reasonably possible.

Depending on your location, you may also have the right to file a complaint with your local privacy or data protection authority.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.

Any changes will be posted on this page and will take effect immediately upon publication, unless stated otherwise.

We encourage you to review this Privacy Policy regularly.

CONTACT INFORMATION

For questions about this Privacy Policy, our privacy practices, or to exercise your privacy rights, please contact us using the details below.

Store Name: Emma & Jane Studios
Website: https://emmajanstudios.com/
Email: support@emmajanestudios.com
Phone: Coming soon

Business Address:
Harmkoningstraat 40
Coevorden
The Netherlands

Operating Hours:
Monday – Friday, 9:00 AM – 5:00 PM (EST)